Privacy Policy

Shadowmedia — Nizhal Application. Last updated: May 15, 2024.

1. Introduction

This Privacy Policy describes how Shadowmedia (“Company”, “we”, “us”) collects, processes, stores, and protects personal data when you use the Nizhal mobile application and related services.

We comply with:

Digital Personal Data Protection Act, 2023 (India)
Information Technology Act, 2000
Applicable intermediary guidelines

By using Nizhal, you consent to the data practices described in this Policy.

2. Definitions

Personal Data: Any information that identifies or relates to an identifiable individual.
Processing: Collection, storage, use, sharing, or deletion of data.
Data Principal: The individual to whom the personal data relates.
Data Fiduciary: Shadowmedia.

3. Data We Collect

A. Registration Data

Name
Phone number
Email address
Age confirmation
Profile details

B. Transaction Data

Wallet top-up details
Payment confirmations
Transaction history

C. Technical Data

Device information
IP address
App usage logs
Crash reports

D. Communication Data

Session duration
Interaction metadata

(We do NOT record calls unless explicitly disclosed.)

E. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, track usage statistics, and improve security. You can disable cookies in your browser settings, but this may impact your experience.

4. Purpose of Data Collection

We process personal data for:

Account creation and management
Session billing
Customer support
Fraud detection
Legal compliance
Platform security

We do NOT sell personal data.

5. Consent

By registering, you provide:

Explicit consent for data processing
Consent for communication related to services

You may withdraw consent by emailing support, subject to legal or contractual restrictions.

6. Data Sharing

We may share data only with:

Payment gateways
Cloud hosting providers
Legal authorities (when required by law)
Internal compliance teams

We do NOT share user personal contact details with Supporters/Listeners.

7. Data Retention

As long as the account remains active
As required by Indian tax or regulatory laws
Until lawful deletion request is processed

Inactive accounts may be deleted after reasonable notice.

8. User Rights under DPDP Act

As a Data Principal, you have the right to:

Access your personal data
Request correction
Request deletion (subject to legal retention requirements)
Withdraw consent
File grievance

Grievance Officer Contact Email: nizhalapp@gmail.com

Response time: Within 30 days

9. Data Security

We implement encryption protocols, access controls, secure payment processing, and internal confidentiality policies. However, no system is 100% secure.

10. Children’s Privacy

Nizhal is strictly 18+. We do not knowingly collect data from minors.

11. Cross-Border Data Transfer

Data may be processed on secure servers outside India in compliance with applicable Indian law and government notifications.

12. Policy Updates

We may update this Privacy Policy. Continued use constitutes acceptance.