Terms of Service

Operated by Shadowmedia (Kerala, India). Effective 01-03-2026.

1. Legal Agreement

Using the app means confirming you are 18+, competent under Indian contract law, and agreeing to electronic contracting.

Nizhal is an online interactive entertainment and conversational engagement platform, not therapy or medical care.

Users must be 18+, provide accurate information, and follow Indian law.

Users manage their own credentials and wallet; the company can suspend or delete accounts without notice.

Prepaid wallet system; charges deduct automatically once a session starts, and transactions are final.

Refunds are given only for proven technical failure attributable to the company. Network issues or dissatisfaction are NOT valid refund grounds.

Harassment, explicit language, sharing contact information, recording without consent, fraud, and illegal content are prohibited.

The company may block accounts, keep wallet balance, and report abusive users to authorities.

Sharing contact details or moving off-platform is prohibited; the company disclaims liability for voluntary disclosures.

No liability for call drops, internet failures, or telecom restrictions.

The company is an intermediary under IT law and is not responsible for user content.

All app content and branding belongs to Shadowmedia.

Liability is capped at INR 1 or the amount paid in the preceding 30 days, whichever is lower.

Users must indemnify the company for breaches, illegal conduct, or payment disputes.

Access can be revoked without notice; dues remain owed.

Apple and Google are named as third-party beneficiaries and are not liable for service issues.

Indian law applies, with jurisdiction in Ernakulam, Kerala.

Amicable resolution is attempted first (60 days), followed by arbitration in Ernakulam under the Arbitration and Conciliation Act, 1996.

No liability for disasters, pandemics, government orders, and similar events.

Terms can change at any time; continued use constitutes acceptance.