NizhalNizhalDownload App

Refund Policy

Nizhal — Shadowmedia. Effective Date: 01-03-2026.

1. General Policy

All payments made on the Nizhal platform are final and non-refundable, since services are digital and consumed instantly.

2. Non-Refundable Situations

No refunds for dissatisfaction, network/internet issues, call drops, device incompatibility, VOIP restrictions, accidental starts, misconduct, suspensions, unused balances, or change of mind.

3. Limited Refund Exception

Refunds are considered only for verified internal technical failures, such as wallet debits without session initiation, duplicate charges from system errors, or platform malfunctions. Any refund is subject to internal audit and verification, decided solely at the company’s discretion.

4. Processing Timeline

Approved refunds go back to the original payment method only, within 5–7 working days; the company disclaims responsibility for bank/gateway delays.

5. Chargeback Protection

Fraudulent chargebacks can result in account suspension, permanent blocking, wallet forfeiture, and legal action, with usage logs submitted as evidence.

6. Finality

All refund decisions after investigation are final and binding.

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